If a New Balance branded product produced by Portland Accessories fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to Portland Accessories Warranty Department, 1933 NW Quimby Street, Portland, Oregon 97209. Shipping charges must be pre-paid and insured. Portland Accessories cannot be liable for lost in-bound packages. Oregon State law requires that products accepted for evaluation be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
This warranty is available in the United States and Canada.